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Moving to Douglass
If you are moving to Douglass, call or come by City Hall, 322 S. Forrest, to pick up a “Welcome to Douglass” packet, which includes City information, utility phone numbers and web sites, an explanation of the City’s utilities and billing and a variety of other information that is useful during relocation. To establish utility service for water, sewer and trash, a short Service Utility Request form, a copy of a driver’s license and a $50.00, non-refundable setup fee are required prior to establishing service.  For a complete listing of common services and fees, click here.

Billing/Delinquency Notices/Disconnect Date
City utility billing (a blue post card) is mailed on/around the 1^st, of the month or as close as possible to that date, and is due by the 15^th of each month. After the 15^th of the month, a 5% penalty is applied and a delinquent billing (on a red postcard) is mailed and includes a disconnect date. If a payment or payment is not made PRIOR to the disconnect date, SERVICE WILL BE SHUT OFF until such time as a payment or payment arrangement is made. There is a $50.00 reconnect fee to re-establish service for the first time and $100.00 for everytime after. 

Explanation of City utility bill abbreviations

WA – Water
SA – Sanitation
SW – Sewer
TC – Trash Cart
PF – Primacy Fee (State mandated fee)

Sanitation/Recycle Service

The City of Douglass contracts with Waste Connections for both sanitation and recycling services.

Payment Options
The City accepts cash, check, money orders, debit cards or Visa, Mastercard and Discover credit cards. Payments can be mailed; called in if using a debit or credit card; dropped off at the office; or dropped in the after-hours drop-box located under the window by the front door of City Hall.
We are now offering online payments through a service provider called Nexbill Pay. (Click the image below for payment link)

Automatic and electronic payments can be set up several ways. The ACH Program allows payments to be withdrawn on the 10^th of each month (this option requires a voided check or deposit slip). Credit and debit card payments can be made in the office, over the phone, or by visiting the website for the payment portal. There is a fee for running your card in any circumstance.